FAQ’s


What are the Payment terms ?
A: All payment should be made in US dollars, unless otherwise specified in the quotation sent to you. We give the following options for payment:

Full Advance Payment: This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send payment by Check or Bank Draft favoring CAPSUR ENTERPRISES to our postal address, or, you may send Telegraphic Transfer (TT) or Wire Transfer to our Bankers under intimation to us.

Part Payment in Advance: For larger orders, we expect that you send 50% value in advance. Balance payment is payable against delivery of documents through your bank. This method involves Bank Charges which are payable by the customer.

Letter of Credit: We expect Sight Letter of Credit against bulk orders. This method involves considerable Bank charges. All Bank Changes as per the terms of Letter of Credit, must be to the account of the buyer.

What is the minimum order that we can place ?
A: We expect your minimum orders to be of atleast US$ 1000. However, we understand that customers need to place smaller Sample orders in the beginning in order to test market our products. Samples against cost are available on request.

Please give some information on Shipping mode and charges ?
A: Normal mode of shipment are - "Sea Freight" and "Air Freight". However we also use Courier, Post, EMS etc. upon requests from customers. It is your option to ask for prices inclusive of shipping costs or we can send the goods on "Freight To Collect basis".

The shipping charges vary according to the size of shipment, destination and Mode of dispatch. C.I.F. rates are quoted if you inform us the exact quantity, destination and mode of dispatch preferred by you.

Do you have ISO & CE Certified ?
A: Yes, we are An ISO Certified Company and CE mark for many of our products. Please inform us the product your requirement and we shall inform you if they are certified.

How Can I get a Quote/Price List/Catalogue ?
A: Please fill the General Enquiry Form.

Which are the countries to which we export our products
A: We export to more than 30 countries worldwide.

Can we see the pictures of the Implant & Instruments on website ?
A: Yes, Most of the Implant & Instruments available on website. You can always enquire about non available products.

In Which Material Implants are available ?
A: SS(Stainless steel 316L Grade) and TT(Titanium Ti-6Al-4V).

Is Implants available in SS & Titanium both ?
A: Yes

Is implant compatible with AO ?
A: Yes

How much time does it take to dispatch given order ?
A: It depends upon Quantity. Most of the item available in stock.

Is product insured ?
A: If you paid insurance or asked for insurance than company will insure.



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